FAQS

CF Web Services creates stunning photographic and video presentations for real estate listings, business and much more. These presentations are commonly referred to as virtual tours.

Some individuals confuse the term virtual tour as being related to panoramic photos only. Certainly our advanced tour player plays stunning HD panoramic images, but a virtual tour can be made from all forms of media including still photographs, HD videos, floor plans, voice narration, music and embedded third party content.

The choice to use panoramic photography is completely up to the tour creator. In fact, we feel that a nice mix of HD still images, panoramas and video is the single best way to make an impression with prospective buyers or customers.  Virtual tours using a variety of media is often referred to as being a “Mixed Media” presentation.  Virtual tours are commonly used for real estate or businesses, but really the possibilities are only limited to the extent of your imagination.

How quickly will my tours be online?

Virtual Tours are typically processed within 48 hours of being photographed. There may be a delay if your tour is shot over a weekend.

Are your tours MLS compliant?

Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.

When will my virtual tours expire?

Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.

How many scenes can be included in each tour?

The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the order section of this website for tour packages and pricing.

Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?

Yes, it is possible to exceed the 30 scene limit. Please see the order section of this website for tour packages and pricing.

Can I change the skin and text colors of my tour windows?

Yes. You can choose any color you wish for the skin and text colors of your tour windows.

If I change my company or contact information, do I have to recreate my tours?

No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.

Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?

There is no additional charge for the setup of real estate tour templates or skins.

How much does an audio narrative clip cost?

Free streaming audio clips are available. Pricing for audio narration on a virtual tour can be found on our order forms contained on this website.

Can I place a link to a map of the property location on my tours?

Yes. A link to a map of the property is automatically generated.

Can I place a floor plan on my tour?

Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window.

Can I place a printable flyer on my tour?

Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of our templates for you.

Where do you link the tours out to?

We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to Homes.com, Homeseekers.com at no additional charge as long as the MLS sends their listings to those sites. PicturePath is available for an additional fee which pushes the virtual tour to Realtor.com, Homestore.com, Aol.com, and MSN.com.

What are some of the most popular tour features?

E-Brochure – Getting an email with a virtual tour on it is one thing, but getting a beautifully organized and well laid out E-Brochure is an experience all on its own. Anytime you use the send-to-friend feature, the system will ask you whether or not you would like to send a plain e-mail with a link to the tour or the more robust E-Brochure. EXAMPLE

Lead Grabber– Our new Lead Grabber feature is one of FIVE ways in which your interactive virtual tours from CF Web Services send you leads. When enabled, our lead generation tools collect the visitors information from your virtual tours and notify you with those new leads via email. Be sure to ask us about all five of our lead generation tools the next time you talk to us!

Agent ToolBox – Your Agent Toolbox is one of our favorite features that we’ve brought to you. You’re now able to login, change tour status banners, make price changes, mark listings as sold, order more tours, snag your leads, setup your customers to receive your weekly hit reports, print off your flyers, download images, edit preferences and so much more. You’re going to love how easy it is manage your virtual tours and marketing tools from a single login.

Gyro Enabled Mobile Tour – CF Web Services tours are smart. Very smart! To ensure maximum compatibility and exposure, a mobile compatible version of your virtual tour will automatically be delivered to viewers using a web enabled device. Furthermore, we track your mobile hits and QR code scans and send them to your hit report each week. Have a gyro enabled phone or device? Even better! Pan, tilt and move interactively through panoramas and scenes within virtual tours by steering your device in the direction that you would like to navigate. That’s certain to leave them talking about you!

Weekly Reports / Deep Stats – If you’ve been with us for a few years you’ve come to love our powerful weekly hit reporting system. CF Web Services takes traffic reporting to the next level by providing you with more data than ever before. We now feature a full break down by day, month,quarter, and year. We also show truly unique and returning visitors. See the number of times your virtual tour has been emailed, downloaded, shared on social sites, viewed on a mobile phone, and sent to friends as well as, the number of times various tools on the virtual tour are used.

Full Motion Video – You’ve been asking for video enabled virtual tours for the last two years and we’ve listened to you. Our virtual tours support full motion video. You can now enhance your listings with short video clips. Full motion video is able to showcases things like wind blowing through trees, water gardens, bubbling hot tubs, boats zipping along the lake, wildlife, and of course you’re even able to get in front of our camera and introduce the listing. Be sure to ask us about our new full motion video support.

Image Delivery Engine – Our Image Delivery Engine is even better than before, higher quality still photos for print and even the panoramas are delivered to you along with your virtual tour links. Also from your Agent ToolBox you can send them to your client from you, simply check the box next to the Image Delivery Engine and Fusion will also send your client a link to download the high resolution images along with the virtual tour links.

Status Banners – We have created status banners that are displayed in the upper left hand corner of the virtual tour window, create an ‘air of excitement’ about your listings. You are able to login to the Fusion system and mark your tours as NEW, SOLD, PRICE REDUCED, SALE PENDING and even more.

Tours2RSS – With our system we can provide you with a RSS feed to AutoBlog your virtual tours on your favorite WordPress, Blogger or other blog so you don’t have to lift a finger. As soon as we publish your virtual tour the RSS feed will send it to your blog. You can even setup a HotSheet that will e-mail your virtual tours out to your database. Simply pair your feed up with Aweber or your favorite e-mail management system.

Gorgeous Flyers! Our system gives you amazing, elegant looking printable flyers. Our flyers have your QR Code and online virtual tour link added, and make you look better than ever before! You can even login into your agent Toolbox and make changes to your flyer on your own. Feel free to add amenities! EXAMPLE

Map Widget – The Map Widget is by far one of the best features found in the tour system. We will supply you with a snippet of code that you can add to your web site and it will display a Google map with all your virtual tours loaded on it. Users can come to your website and search your Map Widget based on location, tour type (tags), price and any other criteria that is loaded into your virtual tour.